Gold + | 11:00 Sun | weekly | Mainstream

Frequently Asked Questions

• Does my puppy/dog need to be vaccinated

  It is highly recomanded to vaccinate all puppies/dogs to reduce the risk of infection.

• How many handlers/dogs are in a class

  The standard for each session is a group of 6 handlers (and dogs) with 1 instructor.

• What types of collars are leads are allowed?

  We recommend a standard flat collar and clip-on lead.
  Retractable leads are not recommended for training.
  Slip leads are allowed if used correctly, slip leads are normally used for Gundogs.
  We do not allow choker or prong collars unless there is a good reason, please talk to one of the instructors before joining a class.

• Do I/we need to be a member to join this class

  Yes everyone on the NDTC grounds must be a member for insurance reason. 

• Can I join a workshop that has already started

  Yes, you can join at any time as long as there availability.

• Can I cancel my membership

  Membership cannot be cancelled unless there are special circumstances. As a non-profit organisation, we have to cover the cost of setting up/cancelling the membership.

  You can request a refund by contacting the section head, for their contact details please see https://ndtc.org.uk/contact-us.htm

  There are no refunds if you have attended any course/s during the active period of the membership.

• Can I cancel my class/course booking

  Before your course starts:
  A single or multi-day course purchase (e.g. puppies/mainstream 9-week course) can be cancelled up to 14 days in advance of the start of the course without any penalty.

  After your course has started: 
  For a multi-day course purchase, you can request a refund by contacting the section head, for their contact details please see https://ndtc.org.uk/contact-us.htm
  There are no refunds after the second week of a 9-week course unless there are special circumstances.

• Class cancellation, what happens if my class is cancelled

  If a class needs to be cancelled due to bad weather, too hot, too cold, floods or other, NDTC reserve the right to cancel one session to ensure our dogs well being, every effort will be made to make up for the lost time during the remaining sessions, which could mean a class could be 45 mins instead of 30 minutes on some sessions. 

  If a second session needs to be cancelled during the same course, please email the section e.g. mainstream@ndtc.org.uk or puppies@ndtc.org.uk etc, stating the date and the name of your course, and requesting you £3.00 cash back, then bring that email with you the next time you are at the club and we will refund you in cash.  

• Do we have waiting list? - Yes

  We do have a waiting list feature, but it is down to the section head if the waiting list is enabled. If you put your name on the waiting list and a member cancels or reschedules, you will be notified via email. Cancellations are not very common. 

  Please note, if anyone cancels a booking, the system automatically relists the space. 

  Please check the NDTC Cademy site regularly. 

• Do you allow children - Kids policy - how old do my children need to train their puppy/dog at NTDC

  We allow children of appropriate ages* to train their puppy/dog
  Under 16 years of age need a parent or guardian present at the club.  
  The child can train their puppy/dog on the field and the parent can watch from the clubhouse.
  * appropriate age: The child must be able to handle the size and temperament of the puppy or dog they are training. 

• Can my partner or family join me for training

  Yes, you can all join in on the training ground, if you have the right membership level, Single = 1 person, Joint = 2 persons, Family = up to 6 persons from the same address.  Memberships can be upgraded. Children are allowed on the training ground with their parents. 

• Any many puppies/dogs can I bring to a class?

  You can bring as many puppies/dogs to a class, as long as it is one dog to one handler.
  when you book the class: Ticket selection, general addmission, purchase one ticket per dog.

• Does the venue have disabled toilets?

  Yes

• When is the KC Good Citizen testing done

  The KC Good Citizen test is conducted after the 9-week course has been completed, and it is not part of the course, nor is it mandatory.  

  In the last two classes of the course, you will be assessed by the instructor to see if you are ready to take the test. They will ask you if you want to take the test, as it is not mandatory to take it.  If you are ready and want to take the test, your name will be forwarded to the NDTC KCGC organiser, who will be in touch to advise of the proposed date/time to take the test.  

  We need to organise examiners who have trained you to conduct tests. If on the day of the test, you are deemed not ready. We will ask you to practise the areas that need work, and then you're welcome to come back and take the test again.

  Please note that it might take a 9-week course or more to build the skill and experience to pass; never give up, and keep trying.

• Do I need to renew my membership when a course dates go into the next year and are outside the 30 day grace period.

  If the course dates go into the following year, your membership will cover you until the end of the course. However, we think it's better to get a new membership for the following year, as we hope you continue with the club.